Return Policy – Mirello

We want you to walk happily in your Mirello. If for any reason your shoes are not what you expected, here is how to make a return or exchange.

Return period

You have 30 calendar days from the delivery date to request a return or exchange.

Product condition

For us to accept your return, the product must:

Be unused and in perfect condition
Keep its original packaging (box and tags)
Show no signs of wear on the sole

Return shipping costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as Mirello is not responsible for parcels lost on the way back.

Refund or exchange

You choose:

Refund: once we have received and inspected the product, we will process the refund to the original payment method within 5–7 working days.
Exchange: if you prefer another size or model, we will arrange the exchange as soon as we receive the original product. Shipping of the new pair takes the same time as a standard order.

How to start a return

Write to us at support@mirello.com with your order number and the reason for the return.
We will send you the instructions and the address to which you should send the product.
Pack the product securely, including the order number in the parcel.
Once received, we will process your refund or exchange as described above.

Defective products

If your product arrives damaged or with a manufacturing defect, contact us at support@mirello.com with photos of the problem. In these cases, Mirello covers the return shipping costs and prioritises the exchange or refund.